• Application Deadline:
• Position: Billing Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 4 years


• Location Lagos


• City Ikeja


• Job Field Engineering / Technical 
  

• Bill Plan reconciliation and maintenance of checks with team to reduce subscribers complains and increase customer’s satisfaction.


• Identified, researched and resolved billing variances to maintain system accuracy and currency.


• Generate and modifies invoices templates to enhance branding and detailed clarity to our customers.


• Design and creation of subscribers VAS plans to boost and enhance sales and for customer’s consumption.


• Providing configuration and troubleshooting support on the billing enterprise solution application.


• Coordinating with 3rd party Software vendors on Systems Integrations and process development.


• Manage & Monitor E2E Billing: Pre-Bill, Post Bill Operations in Alepo and Covalence system.


• Responsible for driving down the resolutions of incidents problem by vendor or application, trouble tickets, configurations, Automations errors and backend fixes. 


• Coordination and involvement in critical action operations like Backup & restoration of billing node servers, Fraud handling and Revenue sensitive operations to boost productivity.


• Providing technical assistance to internal customers, making product presentations, support materials and educating various staffs within and outside the state on broadband product use

Qualifications

• 3 - 4 years of experience running billing systems in the telecommunications industry


• Demonstrated ability in troubleshooting billing issues


• Very experienced with Linux, Windows Operating System


• Proficient in web standards and technologies: HTML/XHTML, CSS, JavaScript


• Databases: Oracle 10g, 11g, 12c; MySQL


• Demonstrated ability in making sure uptime of solutions and ability to work on change requests and projects.