• Application Deadline:
• Position: Agency Banking Field Representatives


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 2 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

The ideal candidate will be confident, target-driven, customer centric and have a proven customer support experience.

Job Responsibilities

• Identify and onboard viable agents/ locations for onboarding.


• Ensure optimal performance of all agents activated.


• Provide support on all activities related to agent onboarding, management, business development, and issue resolution.


• Ensure optimal utilization of POS terminals and mobile app.


• Monitor Agents performance: Transactions count against set targets


• Conduct periodic training for agents to keep them abreast of the Bank’s pricing model, product features, new initiatives and other activities in agency banking business.


• Ensure prompt completion of account opening/onboarding process.


• Prompt resolution of issues and complaints by POS Agents


• Manage Agents activities and intensity in line with set targets.


• Ensure consistent visits to Agent location to monitor transactions as well as Agent overall welfare.


• Ensure branding materials get to Agent locations and are properly displayed.


• Periodic visit to Agent location to ensure proper management and use of Bank’s POS terminals deployed to Agents.

Requirements

• HND or B.Sc in any discipline. (Minimum of Lower Credit or Second Class Lower)


• Candidate must not be above 28 years


• NYSC Status: Completed


• A minimum of 6 months to two (2) years’ sales experience preferably in a Financial Institution or any Agency Supported Institution.


• Experience in customer service.


• Ability to self-motivate and manage self.


• Excellent communication and interpersonal skills.


• Good organizational and I.T. skills.


• Customer orientation and ability to adapt/respond to different types of characters.