• Application Deadline: Mon, 20 Feb 2023 00:00:00 GMT
• Position: Client Service Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• City Lagos Island


• Job Field Customer Care 
  

Job Description

• Managing, leading, organizing, and directing client service teams.


• Plans and directs the day-to-day activities of the client service team to work towards the achievement of departmental targets as well as ensuring the efficient utilization of resources.


• Attending professionally to all walk-in customers, preparing tenders, quotations, invoices/receipts, and waybills.


• Building, maintaining & sustaining attractive & creative ambience for the showroom & products on all the floors.


• Achieving the sales targets and goals set for you and your team.


• Managing the sales process through specific software.


• Researching prospects and generating leads, ensuring traffic of potential customers to the showroom all the time.


• Handling customer questions, inquiries, and complaints professionally.


• Contacting potential and existing customers on the phone, by email, and in person.


• Increasing business opportunities through various routes to marketing.


• Recruiting and training client service team members.


• Monitoring team performance and motivating them to reach targets.


• Compiling and analyzing sales figures and reporting to the head, marketing & business development manager.


• Collecting customer feedback, market research, and developing a robust 24hours customer service policy.


• Keeping up to date with trends, styles, products, and competitors.


• Attract new and existing customers to the showroom regularly.


• Develop business-to-customer (B2C) initiatives to exceed the 85% sales target monthly.


• Develop and maintain technologically driven sales initiatives to drive sales exponentially. ensuring the company is exceptionally active and visible on all social media channels.


• Keep accurate inventory [hard & soft copy] of all company’s products both at the showroom and warehouse.


• Ensuring prompt & safe delivery of customer products.


• Promote cross-departmental communication.


• Conducting/participating in sales team meetings.


• Assist management in the reordering process.


• Boosting and increasing sales in the showroom consistently.


• Preparing monthly / annual sales reports & submit same to the head, marketing & business development manager when due.


• Any other assignments assigned to you by your senior colleagues.

Qualifications

• Candidates should possess a minimum of First Degree in relevant field.


• Minimum of 5 years experience in the field.


• Sex: Female Prefered.