• Application Deadline: Mon, 6 Mar 2023 00:00:00 GMT
• Position: General Manager, Lounge


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 6 years


• Location Edo


• Job Field Administration / Secretarial  , Hospitality / Hotel / Restaurant 
  

Job Description

• As the General Manager of the Lounge, you would be responsible for leading the Lounge operation to meet and exceed the values and standards set forth by the stakeholders.


• Your focus will be to produce an exceptional guest experience in the lounge's continuing effort to deliver outstanding guest service and generate financial profitability


• Specifically, you would be responsible for performing the following tasks to the highest standards.

Responsibilities

• Provide a positive guest experience through quality, safety, and strong customer service


• Lead the Assistant General Manager, Floor Sales Manager, and Operations Manager


• Oversee the lounge departments to ensure an optimal level of service and hospitality are provided to guests


• Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable experience


• Reconcile system drops and make bank deposits


• Maintain Overall Service and Cleanliness scores to stay compliant with Brand Standards


• Resolve any guest-related service issues


• Conduct weekly staff meetings with department managers to stay current with any issues/concerns, groups, policies/procedures


• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations, and delivering recognition and reward


• Continuously improve the daily performance of the floor operations team and hotel department


• Evaluate with each department head their identified goals and the action steps to achieve them within the acknowledged length of time


• Approve department schedules to stay within budgeted guidelines


• Ensure the property stays up to date with any federal, state, local and company regulations


• Conduct property walks and unit inspections on a daily basis


• Complete special projects/assignments as assigned by the CEO.

Qualifications and Skills Required

• Previous experience as a General Manager or Assistant General Manager


• 6+ years of Lounge or food and beverage management experience


• Bachelor’s degree in business or hospitality management


• Experience working with Accounting/Sales Inventory systems


• Optimism and a hardworking drive to succeed


• Strong organizational and analytical skills


• Attention to detail and excellent communication skills


• Ability to "roll your sleeves up" when needed


• A passion for delivering exceptional levels of guest service


• Proficiency with computers and computer programs, including Microsoft Office.