Participate in the development and implementation of the overall quality and performance framework, policies, processes and procedures
Promote and support a risk minimizing culture in alignment with Compliance's role as the second line of defense
Monitor compliance to relevant laws and regulations and policies and processes, through the introduction and execution of an effective compliance program
Liaise with other quality functions to create and apply uniform quality systems, metrics and policies and drive continuous quality improvement
Track and ensure all MTNN policies, processes and procedures are in line with the ISO standards
Implement system and process audits to check existing policies, procedures, practices and technology
Conduct a requirement analysis to identify business needs and project opportunities
Facilitate the awareness, acquisition and maintenance of ISO accreditation
Assist in coordinating day-to-day performance and quality monitoring exercises, implementing effective, proactive, quality processes at the operating level that will positively impact quality and enhance customer satisfactions.
Education:
First degree in any discipline, but preferably in Engineering/Technical discipline
Fluent in English
Experience:
3 – 7 years’ experience which includes:
Experience working in a medium organization
Minimum two (2) years' experience in a technical role in the telecoms environment.