• Application Deadline:
• Position: Technical Support Engineer - Senior/Lead/Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 12 years


• Location Lagos


• Job Field Engineering / Technical  , ICT / Computer 
  

Essential Job Functions / KRA’s

• Problems/Issues/Defects Recording and Dissemination


• Diagnostics of Problems/Issues/Defects


• Ownership of Problems/Issues/Defects Ticket until Resolution


• Problems/Issues/Defects Analysis


• Follow-up and Resolve Problems/Issues/Defects within SLA


• Workaround, Corrective Fixes, Removal of Data Errors


• Application Maintenance


• Provide necessary Application log to L3/SME & all required support to diagnose a reported problem


• Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers


• Pro-Active Communications (internal and external)

Required Skill Set:

• Telecom BSS experience is a MUST, Oracle DB, PL SQL, MongoDB, Cassandra DB, MYSQL


• Unix


• Strong Team Player


• Good Analytical Skills


• Knowledge on Shell scripting,


• Know-how on containers, dockers, ranchers an advantage.

Desired Qualification:

• Bachelor’s degree in Engineering or relevant experience


• Experience Level / Years of Experience - 3 to 12 years