• Application Deadline: Thu, 9 Feb 2023 00:00:00 GMT
• Position: Client Relation Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Description

• Handle incoming walk-in customers, phone calls, appointments and messages.


• Address customer’ needs and concerns efficiently and effectively to turn unhappy customers into return guests.


• Build rapport and establish good relationships with customers to ensure customer retention.


• Promote and up-sell products, services and packages to maximize sales opportunities where necessary.


• Provide constructive feedback on sales, effectiveness of promotions, customers, product and service launches as well as store activities and trends.


• Deliver product knowledge to customers through effective communication to increase consumer understanding and product sales.


• Manage and maintain the salon’s tidiness and cleanliness.


• Other administrative ad-hoc duties where necessary.

Requirements

• A team player and able to work in a fast-paced environment.


• Proactive, self-motivated and keen to learn.


• Previous customer care experience preferred.


• Good communication and interpersonal skills.


• Ability to change & adapt (high adaptability).


• Must live within Mowe axis and its environs


• Must be computer literate


• Must be detailed oriented

Salary

N50,000 - N60,000 / Month.