• Application Deadline:
• Position: Branch Manager


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 6 years


• Location Abuja


• Job Field Administration / Secretarial  , Sales / Marketing / Retail / Business Development 
  

Responsible for the Branch Growth, Profitability, Sales, Service and Personnel Management in line with assigned Budget. 

Division: Retail Banking                                                                                           

Reports to: Regional Sales Manager 

Supervises: Account Officer(s), DSA and BETA Agents

Job Responsibilities

• Oversee EMS and other branch meetings.


• Regular environmental scanning to identify business opportunities.


• Ensure collaboration amongst all units of the branch.


• Ensure the branch has adequate work tools.


• Ensure efficient and timely service delivery at all touchpoints in line with the bank’s service grid.


• Drives branch budget.


• Customer engagement (Physical and Virtual).


• Review and recommend loans for approval.


• Manage loan portfolio.


• Responsible for the teams Sales/Service plan.


• Ensure the branch ambience is in line with the Bank's standard.


• Periodic review of direct reports


• Prepare and present branch performance.


• Conduct business premises spot check.

Key Performance Indicators

Daily Activities:

• Review of outer business premises, civil guards dressing and ATM gallery.


• Conduct EMS and review of daily volume report.


• Review and confirmation on previous days performance of account officers.


• Customer engagement (virtual) to Top 20 branch customers.


• Visit identified 5 customers/prospects.


• Monitor the CLOSA agents- their activity and overall performance.


• Review of Pre-call memos


• Review and recommendation of loans


• Review and approval of branch expense.

Weekly Activities:

• Participate in weekly cluster marketing storms/street mapping.


• Meeting with Branch Unit Heads.


• Deployment and monitoring of the weekly floor manager.


• Product knowledge sharing sessions.

Monthly Activities:

• Loan Book Review.


• Prepare and present Monthly Performance Review


• Business premises spot check (Internal and External).

Qualifications

Standard Requirements

• At least 6 years’ experience in sales, customer service, including at least 1 year in a supervisory role.


• In-depth knowledge of retail policies, procedures, and branch operations.


• Strong Credit/Financial Analysis Skills


• Understanding of lending regulations.


• Ability to influence, motivate, and train others.


• Problem solving skills.


• Effective communication/Presentation skills


• Good Interpersonal Skills


• Conflict Management Skills


• Managerial/Administrative Skills


• Team building

Enablers

• Infopool                           


• Process Maker                        


• Mobile CRM


• PowerBI                           


• Fintrak Credit360                  


• Moneytor


• pi360                               


• Service Desk                          


• Dynamics 365 CRM         


• Self-Service Portal  


• Notification of imminent maturities (Risk Assets & FD),


• Realtime notification of volume movement (N5m and above)

Qualification

• A good first degree in any discipline and a Masters’ degree.


• A professional qualification will be an added advantage.