• Application Deadline:
• Position: IT Support & Network Analyst / Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Osun


• Job Field ICT / Computer 
  

Description

• Taking ownership of customer issues reported and seeing problems through to resolution


• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams


• Research and identify solutions to software and hardware issues


• Diagnose and troubleshoot technical issues, including account setup and network configuration


• Ask customers targeted questions to quickly understand the root of the problem


• Track computer system issues through to resolution, within agreed time limits


• Talk customers through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue


• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)


• Provide prompt and accurate feedback to customers


• Ensure all issues are properly logged


• Prioritize and manage several open issues at one time


• Follow up with customers to ensure their IT systems are fully functional after troubleshooting


• Prepare accurate and timely reports


• Document technical knowledge in the form of notes and manuals.

Requirements

• B.Sc Degree in Information Technology, Computer Science or relevant work experience 3-5 yrs


• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.


• Extensive knowledge of desktop technologies: Windows, MS Office, email, virus/malware, phone configuration.


• Knowledge of Cloud & virtualization technologies: VMware, HyperV, AWS, Azure, Google Workspace


• Experience providing desktop technical support to end users in a business environment


• Experience solving complex IT issues within time constraints


• Experience troubleshooting networking and firewall related issues


• Solid PC hardware, software and Windows operating system knowledge- Excellent listening and communication skills


• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, IT Networks Analyst


• Familiarity with remote desktop applications, help desk software and IT Automation


• Familiarity with Information Security Controls and compliance


• Ability to provide step-by-step technical help, both written and verbal.

Benefits

• Competitive Pay & Benefits.


• Premium Health Insurance Cover.


• Consistent Learning and Development.