• Application Deadline:
• Position: Collections Officer- SME


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 

Description

In this role, you’ll be required to ensure prompt collections of loan repayments, monitor and rehabilitate accounts in arrears through effective and efficient deployment of standard collections & recovery practices aligned with legal framework requirements. You will also handle customers’ objections and complaints in a professional manner and liaise with respective departments where necessary for prompt resolution.

Responsibilities & Duties:

• Engage defaulting customers through the telephone, e-mails and other legal means to demand for payments on overdue accounts.


• Maintain daily activity logs of number of calls, right party contacts, promises to pay and promises to pay kept.


• Verify information of overdue arrears and follow up with calls


• Negotiate effective payment plan arrangements & settlement that would prevent the account from rolling forward.


• Tracking of Payments by following up on pending promises.

Requirements

• University degree from any related field


• 2+ years of experience in consumer loans operation directly dealing with delinquent clients and other problem-solving situations


• High self-motivation with strong interpersonal skills


• Excellent verbal and written communication skills


• Strong analytical and problem-solving skills

Benefits

• Private Health Insurance


• Pension Plan


• Training & Development


• Performance Bonus

Recruitment Process

• A screening call with the Senior Recruiter ~30 minutes


• Technical interview with the hiring manager ~30 minutes