• Application Deadline: Fri, 17 Feb 2023 00:00:00 GMT
• Position: Client Service Personnel


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

• Warm welcoming of patients/Clients


• Attending to patients enquires, complain, question and proffer/render appropriate support and provide solution


• Perform all clerical duties necessary to keep the hospital running


• Manage incoming calls & follow up patient for next scheduled appointment


• Retrieve patients file Number, Register New patients and get their details so they can be registered appropriately


• Give out Claim form to HMO patients, making sure patient sign it and ensure that all daily claims are well arranged and given out to the Head of Admin/HMO Officer


• Lias with HMO’s and other corporate organization for patient eligibility and approval


• Send daily reports to Head of Admin/Client Executive


• Calling of dormant client/patient


• Response to official email


• Follow up with Patient for their next schedule appointment


• Confirm an HMO patient, check the I.D to confirm if the patient HMO is still active.. Call HMO helpdesk when necessary or when referring a patient to see a specialist. Also get Authorization code before some certain treatment or admission can be done


• Scheduling appointment /Proper Record Keeping


• Gives detailed explanation of services, listen to patients concerns and handling complaints and inform necessary to department for correction and follow up


• File important document and keep them well arranged


• Account reconciliation on payment received and expenses incurred in the day to day running, Update client Information and other basic update as required e.g The Cash Book, Transfer and also keep cash payment and daily entry

Requirements

• Candidates should possess a Bachelor's Degree


• 1-2 years work experience in health care


• Good communication skills.