• Application Deadline: Wed, 15 Feb 2023 00:00:00 GMT
• Position: Operations Analyst


• Job Type Full Time


• Qualification


• Experience


• Location Lagos


• City Apapa


• Job Field Administration / Secretarial 
  

Job Summary

• This OPEX MT is required to understudy the Operations Excellence Manager and develop the capabilities to grow into the Operations Excellence Manager role.


• The incumbent of the role will work closely with OPEX Manager to; identify inefficiencies in team structures, processes & procedures, and services/products; and recommends and supports the design, testing & implementation of solutions to the identified inefficiencies

Main Task, Responsibilities and Expectations

Process Management & Operations Effectiveness:

• Assists with the review of all operational process flow to ensure they are in line with higher-level business objectives


• Assists with the development of a full view and understanding of all operational cycles within the Operations department


• Works with internal stakeholders to increase the utilisation of the TOS functionality (full missions, reservations, etc.)


• Assists with the development and periodic updates of the standard operating procedure (SOP)


• Assists with the updating of all workflow diagrams


• Supports the Implementation, monitoring, improvement and control of the lean six sigma approach in the organisation in accordance with Bollore Group Standards


• Participates in the Identification, recommendation and driving action plans with internal stakeholders to increase operations effectiveness in line with the DIROPS team at HQ and local IT team


• Prepares periodic reports to track the adoption of new or optimised processes

Teams Organisation & Management:

• Assists with the documentation of job descriptions for all roles within the Operations department in alignment with SOPs


• Supports the implementation of job descriptions and SOPs by all stakeholders


• Supports the enforcement of SOP compliance of Operations team


• Works with the OPEX Manager to suggest new organisation structures


• Maximises productivity of the team through the implementation of TICT’s performance management system

Talent Acquisition & Development:

• Supports the HR department with high level process and technical insights/contents required to develop necessary training plans for different roles within the operations department


• Works with teams and HR department to identify recruitment needs


• Liaises with HR to identify suitable candidates and expected outcomes for blue, yellow, and green belt certifications


• Supports teams to develop and entrench team spirit within the Operations department


• Helps to drive the cultural change needed for a successful Operational excellence implementation


• Supports initiatives to increase cross-functional collaboration among teams


• Performs any other duties as required by the business

Skills and Competency Requirements

Knowledge

• Knowledge of Ports & Container Terminal Operations


• Knowledge of Planning, Scheduling & Logistics


• Quality Management


• Supply Chain Management


• Process Management


• Labour Relations

Technical:

• Ports & Terminal Operations


• Proficiency in Microsoft office tools, (especially MS Excel)


• Communications skills (Verba,l, Speaking and Written)


• Organisation & planning skills


• Strategic Planning


• Time Management Skills


• Research & Analytical skills


• Documentation skills


• Usage of port management software/platform


• Conflict Resolution


• Numerical Skills

Behavioural:

• Good Leadership Skills


• Objective and Focus


• Detail Oriented


• People Management


• Proactive


• Eager to learn


• Good judgment & decision-making skills


• Problem-solving Skills


• Negotiation Skills