• Application Deadline: Fri, 10 Mar 2023 00:00:00 GMT
• Position: Senior Operations Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Responsibilities

• Work with the Managing Director to define short, medium, and long-term direction of the business with clearly articulated operational plans


• Drive operational efficiency through the right use of human and material resources to achieve designated goals and objectives


• Optimize existing processes and procedures. develop compliance programs by reviewing company policies and advising management on possible risks.


• Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.


• Find ways to increase the quality of customer service through effective risk management


• Manage Wholesale and Trade Partners to efficiently drive operations


• Develop, implement, and maintain quality assurance protocols


• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity


• Perform quality controls and monitor inventory and production KPIs


• Ensure operational activities are executed in a timely manner and within a defined budget


• Manage budgets and forecasts


• Manage information flow through adherence to workflow systems and information.


• Create and manage effective action plans in response to audit discoveries and compliance violations.


• Regularly audit company procedures, practices, and documents to identify possible weaknesses or risks.


• Ensure all employees are educated and updated on the latest regulations, policies, and processes.


• Assess company operations to determine compliance risk.


• Create and manage effective action plans in response to an audit


• Streamline the components of various office systems by eliminating unnecessary tasks (and the costs associated with the performance of those tasks)


• Identify the tasks and decisions for new processes and develop flow charts using the appropriate symbols.


• Identify, assess, measure, monitor, control, and report risks to senior management and manage relevant risks within the framework established


• Drives compliance with Company policies and external regulations

Key Skills and Competencies

• Minimum of 5 years plus work experience as an Operations Manager


• Minimum of a first degree in a Business-related Discipline


• Relevant training; professional programs


• Knowledge of organizational effectiveness and operations management


• Proficient understanding of the company’s processes, policies, and procedures


• Excellent knowledge of the business process and control analysis


• Analytical, problem solving, and decision-making skills


• Highly trained in conflict management and business negotiation processes


• Excellent report writing skill


• Knowledge of general business software and aptitude to learn new applications


• Excellent interpersonal skills


• Good leadership and team-building skills


• High level of integrity and confidentiality


• Attention to detail


• Strong oral and written communication skills


• Good interpersonal and communication skills – written and spoken


• Proficiency in the use of Ms. Office Suite (Word, Excel, and PowerPoint)