• Application Deadline: Sun, 31 Dec 2023 00:00:00 GMT
• Position: Customer Service Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Customer Care 
  

Duties and Responsibilities Includes and not limited to the followings:

• direct and manage all activities relating to the delivery of effective customer service


• liaise with other department heads across the organisation


• implement and maintain effective methods for gathering customer satisfaction data


• develop plans and targets for the customer service team


• delegate tasks to team leaders to ensure the smooth running of the department


• analyse and interpret data relating to customer service effectiveness


• manage and maintain long-lasting relationships with customers and clients


• control expenses and monitor budgets for the department


• support other departments with customer-service-related issues


• organise training and facilitate the development of the customer service team


• other incidental tasks

Qualification

• Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager especially in the telecoms sector


• Experience in providing customer service support


• Excellent knowledge of management methods and techniques


• Proficiency in English


• Working knowledge of customer service software, databases and tools


• Awareness of industry’s latest technology trends and applications


• Ability to think strategically and to lead


• Strong client-facing and communication skills


• Advanced troubleshooting and multi-tasking skills


• Customer service orientation


• BS degree in Business Administration or related field