• Application Deadline: Sat, 10 Jun 2023 00:00:00 GMT
• Position: Call Center Agent


• Job Type Full Time


• Qualification OND


• Experience 2 - 8 years


• Location Lagos


• City Yaba


• Job Field Customer Care 
  

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner


• Follow communication “scripts” when handling different topics


• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives


• Build sustainable relationships and engage customers by taking the extra mile


• Keep records of all conversations in our call center database in a comprehensible way

Requirements and Skills

• Minimum of OND.


•  2 - 8 years work experience.


• Previous experience in a customer support role.


• Strong phone and verbal communication skills along with active listening.


• Customer focus and adaptability to different personality types.


• Ability to multi-task, set priorities and manage time effectively.


• Proximity to Alagomeji, Yaba.