• Application Deadline: Sat, 10 Jun 2023 00:00:00 GMT
• Position: Customer Care Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• City Yaba


• Job Field Customer Care 
  

Responsibilities

• Manage large amounts of incoming phone calls.


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools.


• Meet personal/customer service team targets and call handling quotas.


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.


• Keep records of customer interactions, process customer accounts and file documents.


• Follow communication procedures, guidelines and policies.


• Take the extra mile to engage customers.

Requirements and Skills

• Minimum of HND.


• At least 3 years work experience.


• Proven customer support experience or experience as a Client Service representative in a bank or any financial institution.


• Track record of overachieving quota


• Strong phone contact handling skills and active listening


• Ability to practice


• Customer orientation and adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• Proximity to Alagomeji, Yaba.