• Application Deadline: Tue, 28 Mar 2023 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 1 year


• Location Lagos


• City Surulere , Victoria Island


• Job Field Customer Care 
  

Job Overview

• We are on the path to connecting you with your next opportunity. We are committed to supporting ambitious Nigerians in achieving their career objectives/goals. We are looking for candidates to fill diverse roles from our office and clients locations nationwide.


• In our quest to retain the best pool of exceptional talents in the industry, we consistently rewards high-performing employees and teams with adequate monetary and non-monetary compensation.


• This practice has had a significant impact in spurring our people to greater personal and organizational achievement. Join us in building a gateway to the world.

Responsibilities

• Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally


• Answer any questions the customer may have about available products and services


• Establish new customer accounts, recording account information on written forms or digitally


• Listen to customer concerns and complaints with the goal of identifying the causes of the problem


• Select appropriate responses to customer issues and work quickly to resolve them


• Refer advanced cases to management for resolution, providing background information as necessary


• Maintain and regularly update financial account information using computer software programs


• Anticipate customer needs, following up with previous customers to offer reorders or additional services

Qualifications

• This opportunity is for high-performing individuals with an ND/HND/BSc from a fully accredited institution looking to begin a career in an industry with opportunities to climb the corporate ladder.


• Must have at least 1 year experience


• Call center or customer service experience preferred


• Flexibility to work different shifts (including evenings, weekends, or holidays)


• Willingness to participate in training before hire and on-the job


• Ability to pass a pre-employment background investigation and drug screen for certain positions


• Excellent listening skills and an empathetic voice and manner


• Dedication to customer satisfaction


• Basic knowledge of computer software and office systems


• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer


• Familiarity with all of the goods and services offered by the company