• Application Deadline: Tue, 21 Feb 2023 00:00:00 GMT
• Position: Call Center Agent


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 0 - 2 years


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  

Responsibilities

• Manages recovery of overdue loan.


• Contacting customers daily/weekly and informing them of their overdue loans.


• Following up with customers daily/weekly on previous payment redemption date


• Advising customers on the best payment options and negotiating suitable payment plans.


• Thoroughly understands assigned portfolio and product.


• Responding to customer queries and escalating accordingly.


• Maintaining accurate, up-to-date customer account information.


• Reporting accurate customers feedback daily/weekly.

Requirements

• Minimum of OND / HND / B.Sc qualification with 0 - 2 years work experience.


• Previous experience in tele-collections or Customer Service will be an added advantage


• Strong Written, Communication and Negotiation Skills.


• Agile, Teachable and willing to learn.


• Ability to collaborate with a team in a fast-paced environment.


• Attention to detail and strong Listening skills.


• Persuasive, sales / marketing and analytical skills will bean added advantage.


• Must have Android Phone.