• Application Deadline: Tue, 21 Feb 2023 00:00:00 GMT
• Position: Junior IT Helpdesk Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer 
  

Key Responsibilities

• Monitor and maintain network servers and all active devices


• Manage the network Infrastructure


• Administer Active Directory, assign and update security permissions on the network according to security policy.


• Monitor system performance, IT system operations and storage utilization.


• Efficiently Install, configure and successfully deploy solutions across the network


• Manage installations, upgrades and configurations of IT hardware and software


• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures


• Maintain Technical documentation, IT policies, documentation of IT Assets, processes and procedures.


• Maintain and ensure prompt renewal of software licenses


• Manage user accounts and assets


• Prioritize and resolve User support tickets


• Troubleshoot system issues and outages


• Liaise with Vendors or stakeholders to ensure delivery of IT infrastructure according to defined specification, in good condition and record time.

Requirements

• Bachelor’s degree in computer science or related field.


• Minimum 6 months experience in role


• Familiarity with various operating systems and platforms


• Resourcefulness and problem-solving aptitude


• Excellent communication skills


• Knowledge of and experience with network infrastructure


• Candidate must reside in Lagos; proximity to the island is a plus