• Application Deadline:
• Position: Senior Engineer, Enterprise Services


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 - 6 years


• Location Abuja


• Job Field Engineering / Technical 
  

Job: IRC4947

Job Summary

• Provide necessary support towards the integration/operations and maintenance of enterprise customer services, via various transmission media microwave, fiber optics and satellite.

Principal Functions

• Provide high level technical support to enterprise customers, and field support engineers, in resolving outages on enterprise links


• Proffer long term solutions to repetitive enterprise links degradation affecting customer's network quality and availability.


• Provide feedback to the planning team on ways of improving enterprise customer experience based on the prevailing transmission network realities.


• Coordinate the relevant transmission operations / IPBB/ LAAS vendor teams to work together in resolving enterprise customer outages within acceptable MTTRs.


• Provide relevant reports for periodic availability reconciliation with enterprise customers as at when due.


• Maintain a detailed and updated database of all operational enterprise customer links.


• Coordinate the timely end to end implementation of approved capacity changes (upgrades/downgrades) on enterprise customer links.


• Attend service review meetings with enterprise customers and internal stakeholders.


• Maintain an up to date database of all the work orders for all enterprise customers.


• Provide the root cause analysis (RCA)for enterprise service outages to the NOC / customer.


• Maintain detailed reports of enterprise outages across the network.


• Perform any other duties as assigned by the Manager, Fixed Transmission Operations.

Educational Requirements

• First Degree in a related Engineering field


• Four(4) to Six(6) years post NYSC work experience.

Experience, Skills & Competencies

Knowledge:

• IP/MPLS Technologies


• Telecommunications & Mobile Network Standards & Specifications


• Network Administration

Skills:

• Problem Solving / Analytical thinking


• Customer management


• Good Communication


• Teaming

Behavior:

• Passion for Excellence


• Integrity


• Empowering people


• Growing people


• Team work


• Customer Focus