• Application Deadline: Sat, 10 Jun 2023 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 10 years


• Location Lagos


• City Yaba


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Customer Service Responsibilities

• Manage large amounts of incoming phone calls


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service team targets and call handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers

Requirements and skills

• Proven customer support experience or experience as a Client Service representative in a bank or any financial institution.


• Track record of overachieving quota


• Strong phone contact handling skills and active listening


• Ability to practice 


• Customer orientation and adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• Minimum of HND 


• Proximity to Alagomeji, Yaba