• Application Deadline:
• Position: Commercial Assistant


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Administration / Secretarial 
  

KEY RESPONSIBILITIES:

Support the Country Manager by providing smooth and well-regulated secretarial and administrative assistance towards Nigerian authorities.

• Types documents and basic correspondence independently


• Maintains and administrates documentation/filling for the country manager


• Manages stock office supplies


• Handles ticket requests from other airlines in consultation with Country Manager


• Handles all business related requests and tasks from third parties such as NCAA, FAAN, Government and Embassies. Is contact point for Authorities, Ministries etc. 


• Carries out all duties which may reasonably be requested and which are not included in the job description


• Will be flexible in switching over to other tasks (Communication) and adapts to changing circumstances


• Prepare Summer & Winter schedules and Send to relevant authorities.


• Handles Tarrif filling with local Civil Aviation authorities (monthly basis) in conjunction with Regional Pricer.


• Organise duty trips for NG MT (GH, ABV), regional and HQ visitors (hotel reservation for Country guests from outside Nigeria and within Nigeria; visa; airport processes; tickets etc…).


• Prepare all the relevant information and background of court cases with customers for lawyer/ le Cairo cpy Country Manager

Support Local Sales Team & communication

• Handling of agents discount ticket and other requests incoming from customers and travel agents


• Will assist in promotional activities and in organizing presentations and parties


• Carry out all administrative duties regarding corporate accounts & agents


• Handles telephone queries


• Exploits commercial potential of product developments


• Liaise with airport teams for specific customers’ requests.

Claims and Complaints coordinaton

• Key point of contact for NG court cases and Central Customer relations unit in Cairo.


• Handles with local lawyer all local aspects of claims and complaints under instructions from CAIRO and the Country Manager.


• Be the local customer relationship liaison for B2C, especially for Top Customers (Ultimate, Elite+ Customers etc), in coordination with Bluelink and the Customer Care department in Cairo.


• Coordinates local luggage action plan with station and 3rd party ( LOS and ABV)