• Application Deadline: Wed, 22 Feb 2023 00:00:00 GMT
• Position: Customer Relation Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 5 years


• Location Lagos


• Job Field Customer Care 
  

Job brief

We are looking for a Customer Relations Officer to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.

In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we would like to meet you. Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities

• Build relationships with key employees among customers


• Create plans to address clients’ business needs


• Advise clients on creating profitable processes


• Schedule regular meetings with customers to ensure they are satisfied


• Act as point of contact for complaints and escalate issues as appropriate


• Help the sales team up-sell or cross-sell services and products


• Ensure both the company and clients adhere to contract terms


• Study competition to find new ways to retain customers


• Collaborate with internal teams (e.g., sales, engineers, senior management) to address customers’ needs


• Carry out periodic customer satisfaction surveys and analyze data retrieved


• Ensure proper documentation of all communication with customers

Requirements and skills

• Proven experience as a Client Relations Officer or Customer Support Officer


• Proven track record of meeting and exceeding targets


• Background in customer service; industry knowledge is a plus


• Experience tracking relevant KPIs (e.g., customer satisfaction)


• Proficient in MS Office, with working knowledge of CRM platforms (e.g., Salesforce)


• A customer-oriented attitude


• Excellent communication and negotiation skills


• Problem-solving aptitude


• Ability to work well with a team


• BSc/BA in Business Administration, Marketing, or a related field


• Should live in close proximity to Lekki Phase one.

Benefits

• Medical insurance and coverage 


• Competitive compensation package 


• The opportunity to work with smart and kind colleagues