• Application Deadline:
• Position: Call Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Oyo


• City Ibadan


• Job Field Customer Care 
  

The Call Agent has the responsibility of answering customers' questions about our products and offering suggestions to fit their needs; handling the order process; updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed.

Responsibilities

• Politely answer inbound calls and respond to customer inquiries in a timely manner


• Place cold calls to customers for engagement, upselling and conversion


• Generate customer interest in the company’s products or services


• Provide personalized customer service by responding to the needs of customers


• Document and report on customer feedback to improve the customer experience


• Manage sales and order fulfillment via the appropriate channels


• Manage and update customer databases with notes for each customer


• Maintain a positive attitude and calmly respond to customers’ complaints


• Refer issues and questions to managers if necessary


• Other relevant tasks as assigned.


• Prepare product and customer reports by gathering data collected during customer interactions

Experience

• Previous experience as a call agent or in related roles


• Experience in giving customer support using the Yoruba or Hausa langauge


• Certified training or vocational training with customer relations.


• Familiar with the use of CRM tools


• Ability to be highly organized and work under a high pressure environment.


• Ability to run shifts within the hours of 8am-8pm.

Skills

• Patience and empathy


• Clarity in communicating


• Excellent attention to detail


• Excellent multitasking


• Time management 


• Strong problem solving ability


• Analytical skill.


• Driven and result oriented.


• Adaptability


• Flexibility