• Application Deadline: Thu, 9 Mar 2023 00:00:00 GMT
• Position: General Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 10 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Main Responsibilities

Focus on Customer Relationships:

• Understanding the needs of the different customer targets and providing differential treatment.


• Creating a relationship based on availability and personalisation between customers and the team to ensure customer satisfaction.


• Ensuring a smooth operation to maintain the customer pledge from the start.


• Creating and coordinating activities and taking part in them.


• Managing the food and beverage product in so far as drafting menus, analysing food cost, implementing recipe cards, setting presentation and delivery styles, etc.


• Encouraging customer feedback, following up and analysing guest comments verbally, written or online.


• Implementing corrective action regarding guest comments (e.g., training).


• Taking special care with groups (meetings) and creating unforgettable moments during their stay.


• Maintaining and enhancing the standards of products and services.


• Respecting standards defined by the owners, for example:
  
  
  
  • Personnel training o maintenance of facilities o aesthetic and signage
  
  
  • Introduction and enhancement of services
  
  
  
  


• Passing on an understanding of the required standards and the leading edge they give us over competitors.


• Being the driving force behind all action plans (e.g., promotions, etc).


• Creating and maintaining permanent relations with local industry (e.g., other hotels or apartments, opinion makers, tourism organisations).


• Being the main contact for group bookings on site (e.g., events, meetings, etc.).


• Canvassing agencies of local groups.


• Taking responsibility for the generation of sales.


• Providing regular feedback using appropriate tools:
  
  
  
  • Pricing o business reporting o degree of customer satisfaction
  
  
  • Monitoring of competitors
  
  
  
  

Personnel Coordination and Management:

• Participating in recruitment within a defined framework and follow up of employees.


• Participating in the creation of training plans.


• Contributing to the stimulation of permanent training, for example:
  
  
  
  • Cross-functional exposure o exemplarity of management o on-the-job training
  
  
  
  


• Giving the example of your own exemplary relations with customers.


• Guaranteeing good labour relations (e.g., improving in-house communication, launching special events for personnel, and applying suggestions to improve quality).


• Organising regular meetings to present results, problems to be solved and the application of procedures.


• Contributing to the analysis and following up of personnel performance using measuring tools.


• Contributing to the follow up and support of personnel progress with the owners:
  
  
  
  • Annual assessment interviews
  
  
  • Promotions
  
  
  • Wage increases
  
  
  
  

Education / Professional Experience

• A Hospitality Diploma or Degree (alternatively a degree in another field but at least 5 years’ relevant experience, including food & beverage management).


• Must have 5 to 10 years' experience in hospitality operations.


• Competent desktop software user.


• Previous experience in a multicultural environment is essential


• Sales acumen / persuasive


• Competent team manager and innovator, interested in new technologies


• Well organised and methodical


• Leadership / good at working in a network.