• Application Deadline:
• Position: Fulfilment Supervisor (Lagos)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Role Profile

• Manage the frontline fulfilment process in the market as part of delivering its overall operational objectives.


• You will be responsible for the day-to-day warehousing and dispatch operations for the market to ensure the company's targets and objectives on inventory and order fulfilment processes are met.


• Guarantee operational processes and standards are followed and oversee all housekeeping standards while driving continuous improvement at the market level.

Key Duties and Responsibilities

Inbound outbound Management:

• Responsible for both inbound and outbound operations of the market.


• Assure on-time in full deliveries as the set company targets and assure the defined warehousing and dispatch costs are maintained per set targets.


• Ensure customer orders are fulfilled in a timely, precise manner including management of customer returns per the agreed standards.

Inventory Management:

• Deliver 100% Inventory Accuracy while working with the defined stakeholders to minimize stock-outs and damages while driving proper stock handling to minimize losses in damages.

Operational Excellence:

• Lead identification and closure of Continuous Improvement  Initiatives within the framework of Lean Principles within the warehouse.


• Execute all operations activities such as stock taking, physical inventory count, inventory accuracy in allocation, consumption levels, and order fulfilment.


• Actively engage in route planning and delivery schedules to ensure all deliveries and completed within the allocated delivery windows.

People Management:

• Coach and manage associates (from third-party providers) to deliver shared objectives.


• Ensure the completion of daily tasks and responsibilities; resolve issues preventing the completion of tasks.


• Build a team philosophy and cultivate a team atmosphere by working with the team to achieve the company's targets and objectives.


• Train new employees in company policies and procedures, as well as product knowledge.


• Inculcate the company culture among team members and third-party partners and providers.

Compliance:

• Assure compliance to Environmental, Occupational Health & Safety, and any identified requirements; compliance to all laid down Fulfilment SOPs and associated business processes.

 Reporting:

• Develop and present reports on inventory accuracy, order fulfilment, transport costs for the market, and order cancellation among other key aspects in warehousing &  dispatch.

Minimum Requirements

• Bachelor's Degree (or Diploma with at least 3 years demonstrated progressive career   growth) in Sciences, Engineering, Computing, Economics, Supply Chain, Accounting, and Analytics;


• At least 2 years experience in a Supervisory role;


• A minimum of five years of experience in supply chain management (warehousing &   dispatch) in a busy-paced environment;


• Knowledge of inventory and supply chain management;


• Tech Savvy and proficient in warehousing systems, data entry software/systems, and   computer systems including Microsoft Suite;


• Membership in an appropriate professional body is an added advantage;


• Physical stamina, ability to work long hours on one’s feet;


• Excellent organization and efficient time-management skills;


• Strong verbal and written communication skills;


• Ability to meet deadlines and work well under pressure;


• Experience in an FMCG or Retail background is preferred;


• Demonstrated experience handling route planning and mapping to yield maximum returns;


• An open-minded professional who pays keen attention to detail;


• Strong numerical, data, and root cause analysis skills;


• Calm under pressure; able to prioritize multiple competing demands;


• Always learning; passionate about lean thinking and principles.

Competencies;

• Operational Excellence;


• Analytical Mindset;


• Problem-Solving;


• Attention to Detail;


• People Management;


• Tech Savvy.