• Application Deadline: Thu, 23 Feb 2023 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• City Oregun


• Job Field Customer Care 
  

Job Description

• We are recruiting for a Customer Service Officer who can help us achieve our company’s financial goals. The ideal candidate for this position must be willing to work as part of a dynamic team.

Responsibilities

• Ensure customer satisfaction and provide professional customer service


• Resolving service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


• Maintaining a positive, empathetic and professional attitude toward customers at all times


• Using computerised systems to access the details of customers.


• Handling customer complaints, escalating to a supervisor when needed.


• Manage large amounts of incoming calls and live chats.


• Identify and assess customers needs to achieve satisfaction.


• Build sustainable relationships and trust with customer accounts through open and interactive communication.


• Provide accurate, valid and complete information by using the right methods / tools.


• Meet personal / customer service team targets and call handling quotas.


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.


• Resolve customer complaints via phone, email, or social media


• Use telephones to reach out to customers and verify account information.


• Keep records of customer interactions, process customer accounts and file documents.


• Follow communication procedures, guidelines and policies.


• Providing feedback on the efficiency of customer service process.


• Take the extra mile to engage customers.

Job Specifications

• Minimum of B.Sc / HND in related field


• Minimum of 1 year of experience in similar role (NYSC experience acceptable).


• Experience with a CRM tool.


• Tech-savvy with working knowledge of Microsoft packages


• Goal oriented so as to meet daily targets


• Excellent communication skill (written and oral)


• Patience, ability to manage stress and negotiation skill.


• Open to working on Saturdays when required.