• Application Deadline: Thu, 2 Mar 2023 00:00:00 GMT
• Position: Customer Service and Transaction Specialist


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 0 - 1 years


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Summary of Function

• The Customer relations and Transaction specialist is responsible to manage client transactions with the organization while delivering quality service within defined timeline.

Job Function

Customer Service Units:

• Bitcoin Account Management Unit


• Monitor and Supervise Transactions


• Ensure Clients get Timely Response to all Enquiries for Bitcoin, USDT, Crypto


• Generating and Manage Reports.

Giftcard Transaction Specialist Unit:

• Adding clients that want to trade bitcoin and crypto generally to the bitcoin groups created for the CTRS operations.


• Trading Gift cards daily


• Generating and Manage Reports.

Finance Unit:

• Monitor Day to Day operations in the department


• Reconciling payments to ensure the accounting system reflects the correct transactions.


• Performing daily financial transactions such as verifying, calculating and posting accounts receivable data


• Validate Withdrawals of and for Customers


• Ensure Cashflow is stable


• Process timely payments for all Clients


• Generating and Manage Reports.

Requirements

• Candidates should possess a Bachelor's Degree / HND / OND qualification with 0 - 1 year work experience.

Skills and Attributes:

• Experience reconciling accounting figures and financial records


• Ability to identify errors


• Appropriate handling of sensitive information


• Ability to work to deadlines


• High level of attention to detail


• Excellent written and verbal communication skills


• Strong client relationship management and customer service skills


• Team player with the ability to work with multiple parties


• Intermediate to advanced computer software skills, including Excel and Accounting packages.