Job Description
Job duties and responsibilities:
- Answers the telephone in a timely manner, assists or directs the caller to the appropriate person or department.
- Receives and updates patient information.
- Maintains files in the appropriate order.
- Establishes and maintains accurate patient records and record filing system.
- Accurately completes the registration process in the current computer system.
- Verifies patient’s insurance benefits.
- Processes pre-certifications/authorizations depending on the special requirements of the patient’s insurance company.
- Schedules appointments considering patient needs and utilizing the clinic time efficiently.
- Confirms appointments and maintains a full department schedule.
- Communicates any scheduling problems to the Department Manager.
- Receives cash, checks, and credit card payments and prepares receipts.
- Distributes mail to clinical staff.
- Processes requests for release of information in accordance with the policies set forth by the Medical Record Department.
Requirements and skills
- Experience as a nurse in an HMO
- Excellent knowledge of nursing care methods and procedures
- Excellent knowledge of emergency care
- In-depth knowledge of health and safety guidelines and procedures (sanitation, decontamination etc.) and willingness to follow them at all times
- A team player with excellent communication and interpersonal skills
- Responsible and compassionate
- Outstanding organizational and multi-tasking skills
- Patient with excellent problem-solving skills
- BSc or other diploma from a nursing program
- Nursing license is an advantage
- Good computer skills, especially data entry