• Application Deadline: Fri, 24 Feb 2023 00:00:00 GMT
• Position: Service Operations Manager (SOM)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Project Management 
  


• Salary Range ₦100,000 - ₦150,000/month
  

Job Description:

Preferred Candidate must have 5+ years of management experience, excellent computer skills, high proficiency in usage of ERP solution, strong business & marketing skills, and currently live in Lagos.

This person will be responsible for managing all clients/locations we perform Janitorial services for. This includes performing inspections of buildings on a specified basis, interviewing and hiring staff for open positions, providing feedback to employees, developing a professional relationship with customers and identifying/selling add-on services as needed. Other duties will include but not be limited to the following.

• Maintaining adequate cleaning supplies at all clients.


• Managing labor cost to at or below 50%.


• Fill in work as needed.


• Assisting with special projects.


• Training new staff.


• Increase brand awareness and drive sales growth


• Development and management of the departmental budget to achieve revenue and profitability goals


• Ability to interact effectively with executives, co-workers, and all outside client reps and or vendors.


• Track and report updates on staff’s productivity

Competencies/Skills

• Previous Management experience.


• Experience in the cleaning service operations


• Excellent customer service skills.


• Self-sufficient.


• Reliable.


• Excellent problem solving skills.


• Excellent skills motivating and managing upwards of 15 employees.


• Available to work between 8am and 5pm Monday thru Friday with on call availability every other weekend.


• Monitor company phone as needed.


• Strong business and marketing experience in B2B and B2C markets


• Computer skills to include: Microsoft Word, Excel, Outlook, and Power Point


• Ability to speak clear and effectively for public speaking events, presentations, key customers meeting, and engagement with executive management


• Both sales and marketing management experience at a senior level


• Must have excellent attendance and a clean background.


• Candidate must be highly coach-able, skilled multi-tasker, and able to manage team to meet or exceed company’s growth & profitability.


• The Senior Operations Manager must possess strategic planning skills ensuring the development and implementation of a clear strategic plan for the organization.


• Financial planning skills: Responsible for looking at the future of the business and making key investments and investment recommendations. He or She must be prudent.


• Interpersonal skills: The SOM must be able to support the development of a healthy internal culture that retains key employees and encourages their professional development as well as maintain the culture of the organization.


• Leadership skills: Responsible for leading the entire business units of the organization. Must have the ability to motivate and lead people, manage people and hold employees accountable.


• Must have strong knowledge of operational procedures.


• Must have knowledge of other business process and function (finance, HR, procurement etc.).

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree (B. A.) in Business Management preferred;


• 5+ years related experience and training; or equivalent combination of education and experience.


• Minimum of 5yrs management experience supervising 1st and 2nd and 3rd level managers.


• Previous performance evaluation experience of verifiable increase in sales.


• Working knowledge of human resources processes.


• Please be sure you meet all the necessary criteria prior to applying.

Kindly note that: This is an Executive Management position and only those who meet the criteria and have proven Management/Leadership skills and a clean background will be considered.