Bar / Lounge Manager at VFD Group

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
3 years ago

Additional Details

Job ID
3644
Job Views
124

Job Description



Job Summary



  • A manager who shall direct and organizes all activities in the lounge and provide High standard customer service to ensure customer satisfaction with the primary aim of generating revenue.


Strategic Tasks:



  • Full year plans on how to meet budget

  • Providing periodic reports to stakeholders on ongoing situations.

  • Overseeing staffs.

  • Maintaining budget.

  • Hiring and Training.

  • Driving sales.


Operational Responsibilities



  • Manage the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals.

  • Hiring and training staff to provide excellent service to patrons.

  • Planning and taking part in promotional events

  • Coordinating private functions.

  • Monitoring the lounge, private functions to see that areas are adequately staffed and begin on time

  • Overseeing the functions of the department to include general bar and lounge service to private functions.

  • Monitoring the set-up of the bar, lounge, private functions and hospitalities.

  • Making out liquor checks for lounge, bar, private functions, hospitalities, and any liquor for Executive staff members.

  • Assisting with the set-up of bar, lounge, private functions and hospitalities when needed.

  • Assisting guest with any problems or needs.

  • Directly supervising Department employees in order to fulfill client needs

  • Maintain the highest level of employee/guest relations.

  • Reporting and following established company procedures on any disciplinary problems or deviations from normal procedures.


Key Performance Indicators (KPI)



  • Grow delivery Business

  • Client retention rate

  • Online Reviews {positive or Negative Reviews}

  • Market Penetration Index : shows Performance Versus competitors

  • Customer Satisfaction.


Specification / Qualifications



  • High School graduate or equivalent required.

  • Four-year college degree preferred.

  • Certification related to hospitality management

  • Exceptional communication and interpersonal skills.


Competence Requirements:



  • Great Communication skills

  • Customer service skills

  • Strong Leadership

  • Organization skills.

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