• Application Deadline: Tue, 7 Mar 2023 00:00:00 GMT
• Position: Meeting & Events Coordinator


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 - 6 years


• Location Lagos


• City Lekki


• Job Field Hospitality / Hotel / Restaurant 
  

Job Summary

• Responsible for coordinating and organizing memorable events while providing outstanding customer service that meets and exceeds customers’ expectations.

Duties & Responsibilities

• Work with the Front Desk Team/Booking agents to resolve all customer complaints or issues bothering on space conflicts, cancellations, bespoke customer request outside of existing service offerings and other M&E related customer concerns.


• Work with client to understanding requirements for each event; ensure that the client’s specifications and request is taken into consideration when confirming and securing their bookings.


• Communicate and Coordinate with various Departmental heads and Team Leads to ensure seamless events experience with guests. All function sheets must be updated with the correct and relevant information; distributed function across departments/notice boards.


• Plan event with attention to financial and time constraints; ensure cost optimisation for each event.


• Organize event logistics such as decor, catering, entertainment, power, location, invitee list, special guests, equipment etc.


• Work with the party host to ensure that all party requirements (socks,tags,…etc) are provided to guests in a timely and organized manner.


• Arranging Sales calls and site inspection visits/tour with potential customers.


• Maintaining a working relationship with vendors and venues.


• Understanding the complex needs of different events, and diverse clients.


• Planning event aspects, such as venue, seating, dining, and guest list.


• Coordinating event entertainment, including music, performers, and guest speakers.


• Issuing invoices and collecting payments in a timely manner, and creating comprehensive and readable financial reports.


• Managing and overseeing events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff, and organizing vendors, and managing take-down.


• Communicating with marketing team to create effective advertisements for each event.


• Anticipating and planning for possible different scenarios.


• Creating sales opportunities for future events during client liaisons and during events.


• Build customer loyalty and retention by developing various schemes i.e. Birthday or Special occasions shout outs e.t.c.


• Daily update of M&E Logbook accordingly.


• Work with the Marketing and Sales team to promote and publicize events.


• Prepare daily status report as required.

Competency & Skills Requirements

• Candidates should possess a B.Sc Degree with 4 - 6 years relevant work experience.


• Outstanding Communication and & Presentation skills.


• Well-organized with multi-tasking skills


• Excellent Vendor Management and Negotiation skills


• Intermediate Numerate and Problem-solving skills


• Proficiency in MS Office


• A passion for excellence.

Person Specification:

• Good grooming at all times.


• Able to handle stress and remain calm


• Result oriented with high degree of accuracy and attention to details.


• Must be very sociable and have a high energy level and positive attitude.


• High degree of independence with objectivity and assertiveness.


• Approachable with good interpersonal skills and the ability to effectively interact with clients across all levels.


• Commitment to innovation; eagerness to share ideas on how to improve services provided and event quality.