• Application Deadline: Mon, 6 Mar 2023 00:00:00 GMT
• Position: Customer Care Relation Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Description

• Responsible for maintaining a customer-focused attitude and high level of professionalism by establishing a positive rapport with each customer.


• Impact the company’s bottom line by problem-solving and focusing on activities that create lifetime customers.


• Required to possess sound product knowledge which is critical for offering quick and accurate assistance to customers.

Responsibilities 

Will be responsible for operating CRM Software to achieve the following:

• Collect data and track customers.


• Engage website visitors by sending targeted emails/newsletters to leads & customers (Email Marketing) and targeted automation.


• Create retention campaigns, from conceptualization through to analysis e.g Offer incentives via loyalty and referral programs.


• Run scheduled surveys to engage customers and get valuable feedback about our services.


• Continuously improve our company's customer retention rate as well as the average order value and customer lifetime value.


• Generate ideas to reward loyal customers/ appreciate Customers’ on their Birthdays.


• Build E-Commerce reports to track business growth.


• Uploading new products, updating product and price lists for different distributors/locations/outlet types.


• Setting up and monitoring settings parameters from the dashboard.


• Provide first line support on general user issues, mapping and so configurations


• Generating weekly, monthly, quarterly report for management for decision

Requirements and Skills

• Bachelor's Degree / HND in Business Administration, Management or related field.


• Minimum of 2 years’ experience.


• Proven working experience as a Client Relations Manager and Customer Service Officer


• MUST be computer literate


• Have good analytical skills


• Clear and persuasive communication skills


• Friendly / warm personality.


• Ability to use positive language.


• Patient and attentive.


• Problem-solving skills.


• Self-control and patience.


• Prior experience with CRM Software.