• Application Deadline: Tue, 28 Feb 2023 00:00:00 GMT
• Position: Customer Service and Operations Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• City Victoria Island


• Job Field Customer Care 
  

Job Description

• We are looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.


• Your role as a Customer Service & Operations Representative is to provide exceptional customer service to each guest and member, in order to build trust and loyalty to the brand.


• You are quick to resolve any problems by addressing them with care and empathy while staying positive in communication and body language because you understand the importance of long-term relationships.

Responsibilities

• Provide high-level customer service and hospitality to clients


• Greet, assist, accommodate and attend to all guests and members with a courteous joyful nature


• Manage all incoming calls to the main corporate phone line: Take calls, maintain and distribute messages to the appropriate channels


• Respond to general company inquiries including walk-in guests


• Responsible for general administrative computer work and scheduling for studio sessions


• Maintain a positive attitude and take initiative


• Provide support to the coaches to ensure a successful class check-in process


• Work as a cohesive team with all other staff members to ensure efficiency and camaraderie


• Maintain product knowledge for all studio retail operations including our Energy Bar and Merchandise


• Create daily, weekly and monthly reports on customer insights, bookings and inventory, and sales (templates will be provided)


• Assist with projects for the Operations team


• Work closely with the Experience Coordinator on enhancing each member’s experience


• Maintain the distinct company's aesthetic, appearance, atmosphere, and culture


• Supervise the Cleaning Crew with studio cleaning and prepping, including cleaning exercise equipment (bikes, weights), floors, and mirrors


• Ensure the common areas are pristine including the changing rooms, front desk, locker areas, merchandise way, and hallways.

Competency / Skill / Requirements

• Candidates should possess an HND / B.Sc Degree with at least 3 years relevant work experience.


• A personal passion for fitness is strongly preferred


• Must have a positive, can-do, and joyful attitude with the ability to prioritize and multi-task within a fast-paced environment


• Must be an excellent and articulate communicator (exceptional written and verbal communication skills)


• Adaptable and understands that no job is too big or too small


• Should be IT savvy and comfortable using Slack, Google Sheets, Microsoft Office, and other software to generate daily reporting on inventory, sales, customer insights, studio scheduling, etc


• Good data interpretation skills


• Must be able to handle several situations at once with poise and confidence


• Must be able to interact well with the public, can learn quickly, and be a self-starter


• Must be willing to initiate tasks and perform duties without direction


• Must be able to work with a wide range of personalities


• Must have outstanding customer service and problem-solving skills


• Must be able to handle difficult situations such as customer complaints


• Must have friendly and professional phone and email etiquette


• Must be extremely organized and have strong attention to detail


• Must have the ability to execute quickly and effectively.