• Application Deadline: Mon, 20 Mar 2023 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 6 years


• Location Lagos


• Job Field Customer Care 
  

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers always and build sustainable relationships and trust through open and interactive communication.


• Generate sales leads and retain existing clients.


• Respond promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Sound product knowledge to address customers' inquiries.


• Processing orders, forms, applications, and requests.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Ensure customer satisfaction and provide professional customer support.


• Any other tasks as assigned by Team Lead 

Qualification:

• BSC/HND/OND in any field of study


• Proven experience as a customer service representative


• Proficiency in Microsoft office.