• Application Deadline: Mon, 27 Feb 2023 00:00:00 GMT
• Position: Operations Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Human Resources / HR 
  

Job Description

• We are looking for a young and vibrant Operations Manager that will implement the right processes and practices across our esteemed organization.


• The position requires an individual to have a good business acumen with a broad understanding of Information Technology.


• We need someone that we can trust to help us remain compliant, efficient and profitable during the course of business.

Duties & Responsibilities

• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees


• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions


• Identifying emerging markets to find new sales opportunities


• Overseeing sales promotions and campaigns


• Overseeing and directing the performance of the sales team


• Plan and review compensation actions; enforcing policies and procedures


• Contribute operations information and, recommendations to strategic plans and reviews; prepare and complete action plans; implement customer-service standards; resolve problems; complete audits; identify trends


• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions


• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes


• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations


• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations


• Meet or exceed operations labor budget expectations


• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees


• Run a safe, injury/accident-free workplace


• Establish contracts and pricing and ensure proper maintenance and serve as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies


• Review and approve all operational invoices and ensure they are submitted for payment


• Serve as the primary point of contact when there are customer issues.


• Devise ways of improving the customer experience, including resolving problems and complaints


• Work closely with the management team to set and/or implement policies, procedures, and systems and to follow through with implementation.


• Develop and implement retention strategies for existing customers


• Accomplish the company’s overall sales growth target

Requirements and skills

• Degree in Business, Operations Management, or a related field


• Proven work experience as an Operations Manager in the IT industry


• Knowledge of organizational effectiveness and operations management


• Experience budgeting and forecasting


• Familiarity with business and financial principles


• Excellent communication skills


• Leadership ability


• Outstanding organizational skills


• Excellent use of Microsoft Office Suite


• Broad technology knowledge


• Should live in close proximity to Lekki Phase one.


• Willingness to travel.

Benefits

• Medical insurance and coverage


• Competitive compensation package


• The opportunity to work with smart and kind colleagues.