• Application Deadline:
• Position: Supervisor, CCC Inbound


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Banking  , Customer Care 
  

Job Description

• To lead & supervise the support team that provides end-to-end processing of customers’ requests/queries received via the Contact Centre by providing timely and seamless resolution.

Qualifications

• First degree in any field.


• Minimum of 2 years’ of Operational and Customer Service experience

Personal Competencies:

• Well-developed people management skills


• Excellent interpersonal and communication skills (across the business)


• Well-developed negotiating skills


• Strong stakeholders focus and service orientation


• Creative, and analytical with good problem-solving skills.