• Application Deadline: Fri, 24 Mar 2023 00:00:00 GMT
• Position: Business Development & Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Customer Care  , Sales / Marketing / Retail / Business Development 
  

Job Description

• We are looking for a dynamic Individual who is willing and ready to help deliver a happy customer experience and support our sales team in understanding how to prioritize customer preferences in the company’s marketing strategy.


• He or she would be responsible for customer management and generate sales through customer engagement


• Also, we require a calm personality, with the ability to stay calm under immense pressure.

Responsibilities

• Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services


• Help to develop new markets along locations, and customer demography.


• Interface with existing customer database to see how to improve customer experience and sales


• Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer


• Train new staff on customer service techniques and skills


• Receive and responding to customer service inquiries


• Promote company’s product and services


• Identify needs/wants of customers


• Make available product brochures and regular communications to customers


• Update details for personal and business clients, such as name and address details


• Provide pricing and delivery information to customers


• Educate customers on deals and promotions the company is offering


• Attend to enquiries and resolve complaints through phone, email, or social media


• Reach out to customers via phone call


• Assist with placement of orders, refunds, or necessary exchanges


• Provide advice on company information


• Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept


• Utilize computer technology to handle high call volumes


• Regularly compile reports and submit to the management on overall customer enquiries & general sales.


• Implement changes in renewals or company policies on customer service, marketing and sales.

Requirements

• Minimum of HND / B.Sc


• 5+ years of sales or customer service experience.


• Excellent customer service and sales skills.


• Strong verbal and written communicator.


• Excellent phone and presentation skills.


• Proficiency in Microsoft Office, CRM, and sales software programs.


• Good negotiation, sales closing and problem-solving skills.