• Application Deadline:
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Ikeja , Maryland


• Job Field Customer Care 
  


• Salary Range ₦30,000 - ₦50,000/month
  

Responsibilities

• Manage incoming phone calls


• Generate sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service team sales targets and call handling quotas


• Assist in the planning and delivery of surprise and gift items.


• Serves as a basic source of information to clients on style, format, materials, price and services available


• Receives, sorts, prioritizes and processes orders for delivery


• Assists in execution of surprises and decorations


• Maintains the order of work area.

Qualifications

• Proven customer support experience or experience as a Client Service Representative


• Track record of over-achieving quota


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• High school diploma Minimum of OND in any management course


• Ability to learn new skills fast


• Decoration/ party planning experience is a plus


• Must be jovial and fun


• Excellent verbal and written communication skills