• Application Deadline: Mon, 13 Mar 2023 00:00:00 GMT
• Position: Lead IT Support Specialist (Infrastructure and Information Security)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field ICT / Computer 
  

This role supports the smooth running of the production applications, infrastructure as well as the information & cybersecurity function and is individually accountable for achieving results through own efforts. The incumbent has broader knowledge than the IT Support Specialist and works across many platforms.

DUTIES AND RESPONSIBILITIES

• Configuration and maintenance of network equipment such as routers, switches, firewalls, network server software and domain security protocols including remote site deployments as required.


• In liaison with Old Mutual Africa-IT, devise and recommend appropriate network infrastructure and technologies for OM Nigeria.


• Manage and enforce group policies and network security policies on the LAN, Wan and internet.


• Investigate problems with network component and hardware and ensure appropriate corrective actions are taken.


• Working closely with outsourced vendors to implement and manage the OM Nigeria network infrastructure.


• Manage the IT infrastructure and security team.


• Responsible for envisioning, designing, implementing, testing, and delivering on AWS cloud infrastructure and On-Premises and interconnecting the two. Defines innovative approaches to systems deployment and integration Works in a multi-functional team to ensure continuous delivery of quality solutions.

Extra Skills required

Cloud Relevant Experience

• Experience working with information architecture and design interfaces with Azure/AWS and other Cloud Service Providers


• Understanding networking, AMS, VPC, SMTP among other technological standards supporting AWS Cloud


• Experience with AWS cloud DevOps such as building scripts to improve platforms operations efficiencies


• Experience in provisioning resources within AWS and Azure Clouds natively or from Market Places


• Good understanding of containers and Microservices and how they are deployed


• Good knowledge of emerging Cloud Technologies such as AI, Machine learning

Key Result Areas

• Suggests and implements cost saving / optimisation initiatives.


• Provides technical advice and consultation to the business.


• Supports the running of production applications and infrastructure.


• Provides 24 x 7 first-line standby / support for production environments.


• Creates temporary fixes within systems to achieve Service Level Agreements.


• Pro-actively monitors the production environment.


• Responsible for capacity monitoring.


• Communicates effectively regarding support-related activities.


• Participates in and co-ordinates systems handover process (OSSP).


• Leads others in technical initiatives across platforms/environments eg: cost saving, timing

Personal Effectiveness:

• Accountable for service delivery through own efforts.


• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.


• Makes increased contributions by broadening individual skills.


• Collaborates effectively with others to achieve personal results.


• Accepts and lives the company values.

Quality Assurance:

• Performs quality checks on own work.


• Adheres to service and quality standards

Qualifications and Experience

• Over 5 years of experience within technical support environment, including hardware, software, network and information security support.


• Experience in the implementation and management of routers, switches, Linux and windows operating systems and network storage platforms.


• Experience with managing modern network monitoring tools including ePO solutions.


• Proven ability to manage vendors, teams, Incident responses   activities, balance, prioritize and organize multiple tasks


• Excellent interpersonal, written and oral communication skills


• Those with experience in managing it environments for credible financial institutions will have an added advantage


• A degree in electronics computer science/information technology


• An MCSE/CCNA/CCNP or Linux Certified is added advantage


• Be AWS certified


• Cost Management skills such as FinOps or equivalent framework for Cloud costs


• Be eager to learn and adopt evolving technologies