• Application Deadline:
• Position: Claims / Operations Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Responsibilities

• Analyse claims and decide whether they are covered by policy.


• Make recommendations for the settlement of claims.


• Inform clients if claims are accepted and how they will be allocated.


• Organise payments to clients and repair or replacement of lost items.


• Make sure all enquiries and payments are dealt with quickly.


• Appoint insurance loss adjusters and private investigators when required.


• Contact independent experts in case of disputes and attend disputes tribunals.


• Develop marketing strategies and promote all types of new insurance contracts or suggest additions/changes to existing ones.


• Breed productive relationships to create a pool of prospective clients from various sources by networking, cold calling, using referrals etc.


• Evaluate business or individual customers’ needs and financial status and propose protection plans that meet their criteria.


• Work with clients to deliver risk management strategies that fit their risk profiles.


• Report the progress of monthly/quarterly initiatives to stakeholders.


• Maintain bookkeeping systems, database and records.


• Monitor insurance claims to ensure mutual satisfaction.

Requirements

• Candidates should possess an HND / B.Sc in Business Administration or related field


• 2 years minimum experience in the same field.