• Application Deadline:
• Position: Specialist, IT Infrastructure Operations


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field ICT / Computer 
  

Job ID: IRC4980

Job Summary

• Responsible for the support & Management of a multi-vendor stack of Infrastructure platforms, integrated to deliver business services to agreed service levels.

Principal Functions

Operational:

• Ensure that availability targets for infrastructure platforms are aligned with overall service targets


• Contribute relevant IT performance metrics for management reports, by the specified deadlines, covering key aspects of service, projects, and people


• Provide out of hours support and guidance to the infrastructure platform support team as needed


• Identify new processes or modify existing processes to improve efficiencies in the support and management of the infrastructure platform stack


• Follow company standards, including security baselines and industry best practice approaches to delivering all IaaS & PaaS services


• Continuously evaluates the design, functionality and performance of supported business applications and makes thoughtful and significant recommendations for Infrastructure improvements/retirements


• Ensure transition and support documentation is fit for purpose, to a high standard and kept up to date


• Carry out other activities as instructed by the Manager, Infrastructure Operations.

Educational Requirements

• First Degree or equivalent in Computer Science / IT, Engineering or a related or relevant discipline.

Experience, Skills & Competencies:

• Five (3) + years of combined Telecom/IT/applications management experience in high-impact role(s) with clear progression in levels of responsibilities


• Demonstrable experience managing a complex stack of multi-vendor Infrastructure platforms at the desired scale, preferably in a Telco environment


• Excellent knowledge in compute, Virtualization, Private Cloud, Public Cloud and understanding of core operating system constructs such as memory, processor, and I/O - disk and network)


• Expert in Information Lifecycle Management (Backup & Archiving)


• Proven professional experience and understanding of Storage, Network, Database, Security and Software Defined Technologies


• Sound knowledge of internal business processes, leading/emerging technologies, and developments within the mobile telecommunications industry and related ecosystems


• Self-starter, with good people management / exceptional interpersonal and organizational skills; Strong can-do attitude and aptitude to drive innovation


• Experience in working through complex issues and providing alternative solutions


• Ability to lead, influence and gain the confidence and respect of senior executives and functional leadership


• Ability to cope and deliver at satisfactorily high levels when under intense pressure


• Exceptional analytical, quick-learning, and critical thinking skills


• Strong change management skills