• Application Deadline: Sat, 30 Jul 2022 00:00:00 GMT
• Position: IT Technician


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Abuja


• Job Field ICT / Computer 

Technical Assistance:

• Ensure all systems are working optimally.


• Identify, troubleshoot and resolve, often remotely, basic IT issues


• Install new applications, software, and Equipment


• Assist with configuring and connecting Peripheral equipment to computer systems


• Provide technical assistance and respond to queries via calls, emails, text, and other platforms.


• Setup new staff emails and suspend emails for exiting staff.


• Coordinate and oversee Equipment movement, allocation, and reallocation.


• Process Orders for New Equipment: Source for Vendors, obtain invoices, process requests.


• Be involved in the equipment disposal process


• Diagnose and repair Hardware components


• Assist with network configuration: Install networking equipment like routers, switches, etc.


• Install and support LANs, WANs, network segments, Internet, and intranet systems.

Maintenance:

• Uninstall old programs and ensure systems are up to date with antivirus and other relevant Software.


• Perform periodic data back up on Google Drive and external storage systems


• Implement scheduled maintenance and routinely evaluate the performance of systems to ensure they are running smoothly

Other:

• Record and log all interactions (queries, incidents, and resolutions) in relevant logs


• Provide regular updates to staff through troubleshooting and resolution phases


• Maintain a database of all equipment (Computers, Keyboards, Wireless Adapters, Routers, etc.)


• Draft relevant Usage Policies for IT Equipment


• Perform other related duties as assigned.

Requirements

• Minimum of a Bachelor's Degree in Computer Science, Computer Engineering, or related field.


• 3 - 5 years cognate experience.


• Working knowledge of operating systems and network protocols


• Able to diagnose and resolve basic IT Issues


• CompTIA A+ and Cisco Added advantage


• Able to physically stand, bend, squat, and lift equipment


• Capacity to manage high-stress situations


• Ability to multi-task, manage and independently lead various projects simultaneously.


• Excellent verbal and written Communication Skills


• Ability to work with minimal supervision, prioritize work and meet.