• Application Deadline:
• Position: Director, Provider Relations


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Medical / Healthcare 
  

• Develop and implement processes that delight providers on our network as measured by feedback surveys


• Develop and implement a strategy to measure and improve the Reliance Health member experience while seeking care at providers on the Reliance Health network


• Develop and implement incentives for providers to minimize wait and maximize medical quality for Reliance Health members


• Eliminate episodes of long wait time, declined care, relationship denials and other negative experiences that members experience while seeking care


• Manage provider relationship management team to maximize provider performance within assigned portfolio as measured by clinical quality and member satisfaction


• Ensure timely resolution of all internal and external escalations related to the provider network


• Improve process of onboarding and consistent engagement of providers to ensure adherence to Reliance Health processes and rules

Requirements

• Minimum of First Degree in Medicine, Dentistry, or Ophthalmology


• You have at least 5 years experience including solid experience in a similar role within Healthcare & Insurance


• A customer success, claims, provider/insurance related work history is an added advantage


• Ability to use data to drive decision making and problem solving


• Strong negotiation and relationship management skills


• Excellent communication skills


• Willingness to travel when required

Benefits

• Attractive Salary & benefits


• Unlimited leave days


• Free office lunch


• Fantastic work culture


• Work and learn from some of the best in the industry


• Great work-life balance