• Application Deadline: Wed, 15 Mar 2023 00:00:00 GMT
• Position: Branch Operations Manager (Banking)


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience


• Location Abuja


• Job Field Administration / Secretarial  , Banking 
  

Duties & Responsibilities

• Ensure proper controls, processes & procedures are adhered to at all times as per the laid downbank policies, Business Continuity Plan (BCP) implementation and disaster recovery coordination


• Ensure the branch is opened & closed as per the approved timelines. Operations staff shouldbe ready to serve customers at the right time.


• Ensure that the bank’s Policies are adhered to at all times when handling different products.


• Ensure the new business is properly booked and all income due to the Bank in terms of charges, commissions, and fees are collected as per the ruling tariff.


• Ensure excellent customer experience is maintained at all times.


• Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise business heads on improvements


• Manage budget and allocate funds respectively


• Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution.


• Ensure customers are well informed of bankproducts by equipping the notice board in the banking hall with relevant and updated information


• In conjunction with the Regional Manager, build and develop a high-performing and motivated staff team in the branch by creating a sense of teamwork, a good working environment, and regular duty rotations to ensure maximum productivity.


• Provide leadership by constantly offering training and guidance on the expectations of the operations. Adequate coaching and mentoring of branch staff.


• Manage performance /disciplinary issues/grievances for operations staff.


• Willing to perform any other reasonable and lawful duties assigned by management


• Network to improve the presence and reputation of the Banks Branch with relevant stakeholders

Requirements

• A BSc from a recognized institution in any Business related field


• A master's Degree will be an added advantage


• Excellent Customer Relationship


• Minimum of 5years of proven working experience in a Banking environment, with sound exposure to Branch Operations & Processes: 3 of which should be at a management level; 2 within a branch operations role.


• Good understanding of the bank’s systems


• Proven track record of consistently meeting customer expectations and exceeding set expectations.

Benefits

Salary will be open for negotiations.