• Application Deadline: Tue, 14 Mar 2023 00:00:00 GMT
• Position: Customer Service Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

Your responsibilities as a Customer Service Manager are as follows:

• Supervising day-to-day operations in the customer service department.


• Responding to customer service issues in a timely manner.


• Creating effective customer service procedures, policies, and standards.


• Improve customer service experience, create engaged customers and facilitate organic growth.


• Keep accurate records and document customer service actions and discussions.


• Analyze statistics and compile accurate reports.


• Keep ahead of industry’s developments and apply best practices to areas of improvement.


• Maintain an orderly workflow according to priorities.

Skills and Requirements

• B.Sc/ HND in Business Administration or relevant field.


• A minimum of 5 years of proven experience in a customer service position with at least 2 years as a team lead or manager.


• Proficiency in Microsoft Office tools and customer service software.


• Outstanding written and verbal communication skills.


• Good understanding of management practices and techniques.


• Excellent leadership and interpersonal skills.