• Application Deadline: Wed, 29 Mar 2023 00:00:00 GMT
• Position: Operations Manager - Nightlife


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 6 years


• Location Edo


• Job Field Hospitality / Hotel / Restaurant 
  

Job Description

• As the Operations Manager of the Lounge, you would be responsible for leading the Lounge operation to meet and exceed the values and standards set forth by the stakeholders.


• Your focus will be to produce an exceptional guest experience in the lounge's continuing effort to deliver outstanding guest service and generate financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards.

Responsibilities

• Provide a positive guest experience through quality, safety, and strong customer service.


• Lead the General Manager, and Floor Sales Manager.


• Oversee the lounge departments to ensure an optimal level of service and hospitality are provided to guests


• Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable experience.


• Reconcile system drops and make bank deposits.


• Maintain Overall Service and Cleanliness scores to stay compliant with Brand Standards


• Resolve any guest-related service issues.


• Conduct weekly staff meetings with department managers to stay current with any issues/concerns, groups, policies/procedures.


• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations, and delivering recognition and reward


• Continuously improve the daily performance of the floor operations team and lounge.


• Evaluate with each department head their identified goals and the action steps to achieve them within the acknowledged length of time.


• Approve department schedules to stay within budgeted guidelines.


• Ensure the property stays up to date with any federal, state, local and company regulations.


• Conduct property walks and unit inspections on a daily basis.


• Complete special projects/assignments as assigned by the CEO.

Qualifications and Skills Required

• Bachelor’s Degree in Business or Hospitality Management.


• Previous experience as Operations Manager.


• 6+ years of Lounge or food and beverage management experience.


• Experience working with Accounting/Sales Inventory systems.


• Optimism and a hardworking drive to succeed.


• Strong organizational and analytical skills.


• Attention to detail and excellent communication skills.


• Ability to "roll your sleeves up" when needed.


• A passion for delivering exceptional levels of guest service.


• Proficiency with computers and computer programs, including Microsoft Office.