• Application Deadline: Thu, 23 Mar 2023 00:00:00 GMT
• Position: Telesales Advisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Basic Responsibilities

• To maintain contact with HMD customers, and ensure database information is updated/accurate.


• To promote HMD products and service by supporting Sales, After Sales and Service departments.


• To provide internal support for customer enquiries and complaints.


• To prospect for and establish relationships with new business customers through call drives.


• To attend marketing and brand activations as deemed necessary.


• To manage call portfolio and provide daily, weekly and monthly reports as required.


• To initiate opportunities for rentals and the sale of used, machinery.


• To follow up on outstanding quotations and facilitate closing the transaction.


• To achieve and exceed telephone call and appointment related KPIs

Accountability & Responsibility

Scope of Accountability:

• To ensure that the database is updated daily with details of all incoming telephone activity.


• To plan and implement your own customer telephone call follow up strategy, in line with the portfolio and quarterly strategy set by H.O.D.


• Consistently maintaining the existing client database within the company’s core values.


• Be abreast with our product portfolio.

Main Responsibilities

Duties include, but are not limited to the following:

• To make telephone calls and manage information on our customer base.


• Make cold calls to find prospective customers and book appointments for sales advisors


• Achieve or exceed assigned sales goals by developing action plans and schedules to identify specific sales prospects, targets, and/or markets.


• Actively use the CRM to prospect, source and maintain customer contact in assigned area.


• Follow up on new leads and referrals resulting from enquiries and referrals and Keeping records of customer follow ups


• Respond promptly and effectively to customer enquiries.


• Maintain a professional image always through personal actions and initiatives.


• Enhance the company’s reputation and brand image by consistently working to implement the Company’s core values.


• Prepare reports as assigned relative to activity, lost orders, closings, follow-up, and performance against budget.

Key Performance Indicators:

• Achieve the set call and appointment KPIs and targets


• Maintain career objectives, by achieving goals set at quarterly performance review sessions.


• Attitude towards work and colleagues


• Maintain a minimum of 35 Telephone contacts a day


• Book 10 QUALIFIED appointments a week for sales advisors


• Ensure that 20 of your booked appointments move to the next stage of the sales process (SQL) every month.


• Provide, daily, weekly and monthly reports as required


• Achieve 3 closed transactions (TRAINEE ADVISOR) and 5 closed TRANSACTIONS (ADVISOR) PER MNTH THROUGH appointments you have booked or transactions you followed up and initiated the closing opportunity.


• Month 1 KPIs will be waived due to on boarding process


• Month 2 KPIs will be prorated to 50% of call, booked appointments and conversions targets


• Month 3 KPIs will take effect in full


• Provide daily, weekly and monthly reports as required and maintain accuracy of information captured on CRM system to HMD required standard


• KPIs will be reviewed after first 6 months of engagement and/or during quarterly performance review sessions.

Required Profile

Education:

• Minimum of an HND or Bachelors’ Degree in Business Administration


• Excellent telephone tone and manner.


• Must be competent in excel, word and CRM systems.

Technical Competencies

• Excellent presentation skills.


• Excellent marketing and sales skills.


• Good interpersonal and networking skills.


• Excellent negotiation skills.


• Must be self-motivated and results driven.


• Must be a team player


• Able to work under diverse working conditions


• Able to handle the sales pressure and give out optimum results


• Leadership Competencies


• Possess personal qualities of Integrity, Respect, and Commitment to corporate mission.


• Excellent Interpersonal, Communication, Collaboration and Influence abilities.


• Customer Driven (Internal & External).


• High energy with strong Drive for results.


• Creativity and Innovation, with ability to come up with new ideas and initiatives.


• Inclusiveness and ability to work well with different cultures and working environments.

Languages:

• Fluency in languages: English