• Application Deadline:
• Position: Data Center Operations Support Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 7 years


• Location Lagos


• Job Field ICT / Computer 
  

Responsibilities

• Performance management and capacity planning


• Development of operational processes for smooth running of the Facilities and to the satisfaction of customers


• Ensuring continuous improvement of operations processes and procedures, such that they are highly effective and reflect industry best practice


• Coordinate Change Management policies regarding datacenter resources


• Assist in implementing service methodologies including but not limited to, incident management, problem management, change management, capacity management, etc.


• Coordinate preventive and corrective maintenance contracts for the critical infrastructure.


• Coordinate the supporting operations and management of the Data Centre and the Cable Landing Station.


• Work closely with the Operations team to raise all the required PRs and also be the focal point of contact with procurement for all DC requirements.


• Manage all vendor contracts to ensure service delivery are in line with the agreed SLA.


• Track and report on adherence to scheduled maintenance by operations team and vendors for DC & CLS infrastructure


• Maintain records of all maintenance and incidents both in hard copy and scanned copies on sharepoint.


• Ensure availability of a 12month maintenance schedule and management of a detailed maintenance plan


• Accountable for financial activities such as detailed bottoms up budget generation and ongoing forecasts.


• Work closely with support services to ensure all site requirements in terms of consumables and supplies are maintained onsite with adequate buffers.


• Prepare and submit to DCOM for review, weekly and monthly DC management update reports covering all operations and incidents


• Work closely with operations team and support services to coordinate fuel ordering and supply to ensure DC always has adequate stocks.


• Manage and maintain the Data Centre store and spares, ensuring return/replacement of spares are done as at when due.


• Provide other engineering supports to DC operations staff as may be required from time to time.


• Participates in Engineering/ technical sessions aimed at Data Centre process improvements.


• Performing other duties as requested by the Data Centre Manager /GM Data Centres.

Qualifications, Skills & Competencies

• A good Bachelor's Degree in Engineering, Computer science or related field is required


• At least seven (7) years' relevant experience, with three (3) years in data center operations


• ITIL Certification will be an added advantage


• Demonstrated experience with DC Operations


• Knowledge of Power, mechanical/cooling systems, and security systems will be an advantage


• Proficiency in the use of Microsoft office tools and presentation skills


• Excellent IT operations process management knowledge


• Demonstrated ability to be a part of 24X7 support teams


• Excellent verbal and written communication skills.

Demands of the Job:

• Ability to work extended hours.