• Application Deadline: Fri, 10 Mar 2023 00:00:00 GMT
• Position: Live Operation Analyst


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Logistics 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Summary:

The live operations analyst works in the operations team to support the monitoring and tracking of trips ensuring the right information is presented to tge drivers that can aid 100% operational excellence to deliver a smooth experience for our customers.

Responsibilities:

Process orientation

• Learn the company’s processes and execute tasks according to the stated processes.


• Support the operations specialist in managing business processes


• Research ways to improve processes and document the research for the operations specialist approval.

Communication

• Prioritize the use of organization’s approved channels for communication of official information


• Write clear understandable, error free and concise emails and documents

Time management

• Completion of assigned tasks within agreed timeliness

Key responsibilities

• Confirm and provide drivers with the appropriate manifest where the driver may have technical issues or smartphone issues


• Update trip live locations on the approved channel


• Monitor vehicle movements using the tracking platform


• Ensure the drivers start and end trips as appropriate


• Update trip records on the appropriate dashboard


• Track performance of drivers on the routes assigned and update bonuses earned as appropriate

Requirements:

• A degree in transportation management or operations management


• 2-3 years experience in a similar role


• Excellent communication skills


• Ability to work methodically and meet deadlines


• Strong analytical and organizational skills